Privacy Policy
Effective Date: 01 November 2025
At Waxwrx, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, www.waxwrx.co.za (“the Website”), or interact with us in any way.
By using our Website, you agree to the terms outlined in this Privacy Policy.
1. What Information We Collect
We may collect the following types of personal information:
Contact information: Name, email address, phone number, delivery/billing address
Order details: Items purchased, order history, payment method (note: we don’t store card numbers)
Account information: If you create an account, we collect login and profile data
Communication data: Emails or messages you send us
Website usage: Cookies, IP addresses, and analytics data (see section 6)
2. How We Use Your Information
We collect and use your personal information to:
Process and fulfil your orders
Deliver products to the correct address
Send order confirmations, shipping updates, and customer service messages
Respond to your questions or enquiries
Improve our products, website, and customer experience
Send newsletters and marketing (only if you’ve opted in)
Comply with legal obligations
We will never sell your personal data to third parties.
3. Sharing of Information
We may share your information only with:
Trusted service providers (e.g. couriers, payment gateways, email platforms) — solely to help us fulfil orders or provide services
Legal authorities, if required by law or in the case of suspected fraud or abuse
All third parties are required to treat your data in line with POPIA and use it only for the purpose it was shared.
4. Data Storage and Security
We take your privacy seriously and use reasonable technical and organisational safeguards to protect your information. These include:
Encrypted connections (SSL)
Secure third-party payment platforms
Restricted access to customer information
However, no system is completely foolproof. By using our Website, you acknowledge this risk.
5. Your Rights Under POPIA
Under the Protection of Personal Information Act (POPIA), you have the right to:
Access or request a copy of your personal information
Correct or update your personal details
Request the deletion of your data (unless we’re required to keep it for legal reasons)
Object to direct marketing
Withdraw consent at any time (for example, unsubscribe from our emails)
To exercise these rights, please contact us at info@waxwrx.co.za
6. Cookies and Tracking
Our Website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies may collect anonymous data like:
Your browser and device type
Pages visited
Time spent on the site
You can adjust your browser settings to block or delete cookies if you prefer, but some features of the site may not work as intended.
7. Email Marketing
If you sign up for our newsletter, you consent to receive occasional updates, product launches, promotions, or behind-the-scenes content from Waxwrx. You can unsubscribe at any time via the link at the bottom of each email.
We use reputable email marketing platforms that are POPIA and GDPR compliant.
8. Third-Party Links
Our Website may include links to third-party sites (e.g. payment providers, Instagram). We are not responsible for the privacy practices or content of these sites. Please review their policies before sharing personal data.
9. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email or the Website. We encourage you to review it regularly.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, contact us at:
info@waxwrx.co.za