Shipping Policy

Thank you for shopping with waxwrx! We are proudly based in South Africa and deliver all orders using The Courier Guy to ensure safe and reliable delivery. Please read our shipping policy before placing your order.

Order Processing Time
Orders are processed within 1–3 business days (Monday–Friday).
You will receive a confirmation email or SMS once your order has been shipped, including tracking details.
 Nationwide Delivery (South Africa)
All orders are shipped via The Courier Guy.

Estimated Delivery Times:
Main Centres: 2–4 business days
Outlying/Rural Areas: 3–6 business days

Shipping Costs:
Calculated at checkout based on the weight of items and your delivery address.
Free delivery on orders over R1350

Tracking Your Order
Once your parcel has shipped, you’ll receive a tracking number via email or SMS. You can track your order directly at:
 https://thecourierguy.pperfect.com/track

Important Information
Please double-check your shipping address before placing your order. Waxwrx is not responsible for delays or losses due to incorrect address information.
If a parcel is undelivered and returned, the customer will be responsible for re-shipping costs.
We are not liable for delays caused by The Courier Guy or external circumstances such as weather, strikes, or load-shedding impacts on delivery hubs.

Heat-Sensitive Products
Our wax-based products are sensitive to heat. We recommend ensuring someone is available to receive your order upon delivery, especially during warmer months, to avoid parcels sitting in the sun or heat for extended periods.

Damaged or Lost Parcels
If your parcel is damaged or missing, please contact us within 7 days of the delivery date (or expected delivery date) with the following details:
Order number
Tracking number
Photos (if applicable)

 Email us at: info@waxwrx.co.za
We will assist in opening a case with The Courier Guy and offer a resolution such as a replacement or refund where appropriate.

Need Help?
We're here to assist with any delivery-related questions.
 info@waxwrx.co.za
 Based in Cape Town, South Africa